> ## Documentation Index
> Fetch the complete documentation index at: https://developers.opereit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the Zoho Desk extension

> Connect Opereit to Zoho Desk so agents can file carrier claims without leaving a ticket

The Opereit extension for Zoho Desk adds a **Opereit** panel to the ticket detail screen, so agents can file a carrier claim for a shipment without leaving the ticket.

<Note>
  The extension is currently private. You'll need an installation link from
  your Opereit contact before you can install it.
</Note>

<Steps>
  <Step title="Log in to Zoho Desk">
    Navigate to [your Zoho Desk account](https://accounts.zoho.eu/signin?servicename=ZohoSupport)
    and log in as an administrator. You'll need admin access to install
    extensions and configure permissions.
  </Step>

  <Step title="Open the installation link">
    Since the extension is private, it won't appear in the public Zoho
    Marketplace. Paste the installation link we shared with you into your
    browser — it will redirect you to the extension's installation screen in
    Zoho Desk.
  </Step>

  <Step title="Set departments and profiles">
    Choose which departments and agent profiles should have access to the
    extension, then accept the terms of use and install.

    <Frame>
      <img src="https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/permissions.png?fit=max&auto=format&n=oiHTzbfzJDqduY_R&q=85&s=888aaf0852f62c7a98fa55d2d9d39fa6" alt="Zoho Desk agent permissions screen with departments and profiles selected" width="1424" height="882" data-path="images/zoho-desk/permissions.png" />
    </Frame>
  </Step>

  <Step title="Authorize the API connection">
    Once installed, Zoho Desk will prompt you to authorize the connection
    between the extension and Opereit's API.

    <Frame>
      <img src="https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/installed-authorize.png?fit=max&auto=format&n=oiHTzbfzJDqduY_R&q=85&s=95482683a3a2350811e2a1cb1f0adfd2" alt="Successfully installed dialog with an Authorize button" width="697" height="552" data-path="images/zoho-desk/installed-authorize.png" />
    </Frame>

    Click **Authorize**, then enter the API Key ID and API Key Password as the
    username and password, and click **Connect**.

    <Frame>
      <img src="https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/authenticate.png?fit=max&auto=format&n=oiHTzbfzJDqduY_R&q=85&s=3995b031d89afab484418a59619db2d9" alt="Authentication dialog asking for an API Key ID and API Key Password" width="965" height="710" data-path="images/zoho-desk/authenticate.png" />
    </Frame>

    You can generate a Zoho API Key ID and Password from the
    [Opereit dashboard](https://dashboard.opereit.ai), under **Integrations >
    API Keys**.

    <Frame>
      <img src="https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/dashboard-api-keys.png?fit=max&auto=format&n=oiHTzbfzJDqduY_R&q=85&s=31ac208c212b9e09f0f6bbcb8c0db1bb" alt="Opereit dashboard API Keys page showing a generated Zoho key" width="1162" height="531" data-path="images/zoho-desk/dashboard-api-keys.png" />
    </Frame>
  </Step>

  <Step title="Start filing claims">
    You're done. Open any ticket and look for the **Opereit** icon in the left
    sidebar. Click it to open the panel and create a claim — Opereit will walk
    you through shipment, item, and incident details.

    <Frame>
      <img src="https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/sidebar-panel.png?fit=max&auto=format&n=oiHTzbfzJDqduY_R&q=85&s=c0c7446bd5f518ee924d7698635fc252" alt="Opereit panel in the ticket sidebar with a Create a claim button" width="819" height="456" data-path="images/zoho-desk/sidebar-panel.png" />
    </Frame>
  </Step>
</Steps>