> ## Documentation Index
> Fetch the complete documentation index at: https://developers.opereit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the Zoho Desk connector

> Connect Opereit to Zoho Desk so agents can file carrier claims without leaving a ticket

The Opereit connector for Zoho Desk, a Zoho Desk extension, adds an **Opereit** panel to the ticket detail screen, so agents can file a carrier claim for a shipment without leaving the ticket.

> [!NOTE]
>
> The connector is currently private. You'll need an installation link from
> your Opereit contact before you can install it.

> [!NOTE]
>
> The connector connects to your Opereit account with an API key. [Create one
> first](https://developers.opereit.ai/guides/api-keys.md).

**1. Log in to Zoho Desk**

Navigate to [your Zoho Desk account](https://accounts.zoho.eu/signin?servicename=ZohoSupport)
and log in as an administrator. You'll need admin access to install
extensions and configure permissions.

**2. Open the installation link**

Since the connector is private, it won't appear in the public Zoho
Marketplace. Paste the installation link we shared with you into your
browser — it will redirect you to the connector's installation screen in
Zoho Desk.

**3. Set departments and profiles**

Choose which departments and agent profiles should have access to the
connector, then accept the terms of use and install.

![Zoho Desk agent permissions screen with departments and profiles selected](https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/permissions.png?fit=max\&auto=format\&n=oiHTzbfzJDqduY_R\&q=85\&s=888aaf0852f62c7a98fa55d2d9d39fa6)

**4. Authorize the API connection**

Once installed, Zoho Desk will prompt you to authorize the connection
between the connector and Opereit's API.

![Successfully installed dialog with an Authorize button](https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/installed-authorize.png?fit=max\&auto=format\&n=oiHTzbfzJDqduY_R\&q=85\&s=95482683a3a2350811e2a1cb1f0adfd2)

Click **Authorize**, then enter the API Key ID and API Key Password as the
username and password, and click **Connect**. If you don't have a key yet,
[create one first](https://developers.opereit.ai/guides/api-keys.md).

![Authentication dialog asking for an API Key ID and API Key Password](https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/authenticate.png?fit=max\&auto=format\&n=oiHTzbfzJDqduY_R\&q=85\&s=3995b031d89afab484418a59619db2d9)

**5. Start filing claims**

You're done. Open any ticket and look for the **Opereit** icon in the left
sidebar. Click it to open the panel and create a claim — Opereit will walk
you through shipment, item, and incident details.

![Opereit panel in the ticket sidebar with a Create a claim button](https://mintcdn.com/opereit/oiHTzbfzJDqduY_R/images/zoho-desk/sidebar-panel.png?fit=max\&auto=format\&n=oiHTzbfzJDqduY_R\&q=85\&s=c0c7446bd5f518ee924d7698635fc252)


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